Accountabilities
Accountable for managing customer contract/work order work, achieving budgeted up sale goals for ancillary opportunities, and achieving budgeted contract renewals, and overall client satisfaction.
Position Overview
The Account Manager is an experienced professional self directing the activities to achieve service goals of their clients. The Account Manager is the primary point of contact for an assigned book of business responsible for overall site quality, achieving sales goals and achieving renewal goals.
Essential Responsibilities
- Establish and maintain client relationships.
- Be the primary point of contact for customer calls, complaints, and other service needs.
- Manage site quality through site walk-throughs and analysis with the client.
- Maintain and communicate site issues list and monitor the resolution.
- Establish, communicate, and maintain site budgets outlining annual client spending for contract, enhancement, and Irrigation work.
- Be proactive to identify and to sell potential up sale opportunities to enhance or resolve problems on client sites. This includes but is not limited to issues of color, drainage, irrigation, tree removal, mulch, landscape redesign, etc., to enhance the property value for the client.
- Design and estimate work orders in BossLM and deliver for approval by the client.
- Work with operations manager and field supervisors on communicating schedules for the delivery of work orders.
- Work with operations as required to properly manage enhancement work.
- Conduct ongoing customer review meetings to ensure customer satisfaction.
- Initiate and conclude renewals for grounds maintenance contracts.
- Responsible for reviewing customer accounts for proper billing and invoicing.
- Responsible for working with administrative department to resolve any billing issues.
- Report all write-offs and significant problems with customers.
- Meet with clients to ensure expectations are being met and recommend enhancement opportunities.
- Assist with collections for past-due customers in portfolio.
- Perform all required administrative “paperwork” timely, accurately, and legibly.
- Maintain a professional appearance by wearing proper business attire.
- Support mission, goals, and strategies of the company.
- Assist with other duties as needed.
Knowledge, Experience, and Other Requirements
- This position prefers a two-year or four-year degree in landscape horticulture, or a related field, plus a minimum of two to four years of experience as a sales manager or manager in Landscape maintenance or a related field.
- Must have demonstrated background in sales and service management with a strong emphasis on communication, sales, and relationship skills.
- Knowledge of standard landscape horticultural practices is required along with a basic understanding of hardscape and irrigation concepts.
- The candidate must be proficient in the use of computers and have a working knowledge of Microsoft Office specifically Outlook, Word and Excel.
- Candidate must be fluent in English.
- Basic Spanish, preferred.
- The candidate must have excellent organizational skills and a keen attention to detail.
- Have not been convicted of a felony and is not a registered sex offender.
- Be able to pass an initial drug test and any future tests.
Certifications
This position requires that the individual be certified and licensed as follows:
- Valid State Driver's License: Must maintain a driving record that is insurable by the company’s agent.
- Certified Landscape Professional, preferred.
- Certified Commercial Applicator, preferred.
- Ornamental and Turf Pest Control, preferred.
Work Environment
Physical Demands: The physical demands outlined are examples of the type of demands the employee will encounter on the job site. While performing the duties of this job, the employee is regularly required to stand; walk; crouch; stoop or kneel; reach with hands and arms; talk; and hear. The employee must regularly lift and/or move up to 80 pounds.
Job Site Conditions: The job site conditions described below are examples of those conditions an employee encounters while performing the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions, outside weather (hot and cold), and moving mechanical equipment while assisting production. Job sites are located on both residential and commercial property. The employee is regularly exposed to the typical indoor office environment, and equipment which includes computer, phone, fax machine, and etc., while assisting sales and administration.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
